Grenville Mutual Implements Cognition+ Claims Solution

Grenville Mutual Insurance Company announced today the successful implementation of the Cognition+ Claims solution, which has digitally transformed their property and casualty management process and improved efficiency. The joint project with Cognition+ Inc. was completed in March and has been heralded by both teams as an overall collaborative success.

The Claims solution, in conjunction with Cognition+ Policy and Underwriting functions, delivers an enterprise-level experience in managing policyholder relationships in a digital world. Specifically, the Cognition+ Claims solution provides best-in-class workflows through task and document management, relationship governance, and guided work plans to assist in fulfilling the claims process.

The concerted work by both teams, as well as collaboration from the mutual insurance community – including research with claims stakeholders – has produced the Cognition+ Claims solution, which offers a frictionless experience in claims settlement. The solution streamlines communication across omni-channels and offers transparency for complex claims resolution. With a combination of case management, catastrophe claims event management, and simplified sub-file management the solution ensures speedy claim settlement. The Cognition+ Claims solution’s comprehensive reserve and claims payment functionality allows for multiple payees and multiple payment distribution methods. It also offers an efficient approach to managing deductible and reinsurance, as well as salvage, subrogation, and recovery.

“Our team is thrilled with the new claims management experience in the Cognition+ Platform. I am proud of the work the Grenville team has done to help define this solution and appreciative of the support we received from the Cognition+ organization. This project was a great example of what successful collaboration can deliver. I can honestly say that due to the intuitive nature of this system I was able to access claims information without any prior training. I believe this will help Mutuals enhance their service to policyholders and improve their overall efficiency,” stated Pam Marson, President & CEO of Grenville Mutual.

“We completed Cognition+ Claims migration on March 4 and our team went live the next day. Things are going well, and the Claims team is enjoying the new system’s ease of use. The improved functionality, including the workflow, allows the initial setup of a claim to be so much faster. The team feels it is about three times more efficient: the ability to set up the shell of the claim and assign a task to the adjuster to kick off and follow the work plan is fantastic. This has truly enhanced the way we do things, from getting an approval on a higher payout claim, or assigning a task to a teammate to manage; to setting an abeyance task for review. The ease of use is fantastic. Also, the views within the system allow you to slice and dice the claims information to specific needs. The support that we received from the Cognition+ team has been amazing, and I am appreciative of the work our whole Grenville team did to make this happen,” confirmed Jennifer Moulton, Manager, Claims of Grenville Mutual.

“It’s been an absolute pleasure working with the Grenville Mutual team on the digital transformation of their Claims system. Their expertise was instrumental and helped to solidify essential claims business processes. We are pleased that Grenville Mutual has quickly achieved efficiencies within their business and those insights will further enable our product innovation. Building on these results, we envision the majority of our clients using the Cognition+ Claims solution before year-end. As a cost-effective, tailored Enterprise Insurance solution, the Cognition+ Platform continues to deliver against all expectations,” declared Matthew Scott, President & CEO of Cognition+ Inc.

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About Grenville Mutual Insurance Company

Grenville Mutual Insurance Company is a progressive insurance company delivering the best customer experience in the rural Eastern Ontario region for 130 years. We are a full-service property and casualty insurer focused primarily on Eastern Ontario. We successfully deliver our products through a network of independent Brokers and Agents. As a Mutual insurance company, our mission has always been to strengthen our communities through helping people whether it is through the products and services we sell or through our community involvement. We offer products and loss prevention advice for home, automobile, businesses and agriculture, and are known for our high-touch, customer-focused approach to claims and risk selection.

For more information visit www.grenvillemutual.com