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Bringing a legacy system into the modern age


McKillop Mutual Insurance Company has been committed to providing great service to its policyholders, agents and broker partners since 1876. They are proud of their community relationships and ability to keep the business of insurance simple for everyone. As a smaller mutual insurer, keeping up with technology and providing cost-effective solutions to their staff, agents/brokers, and policyholders was becoming a challenge.


The Ask

Operating on a legacy system without sufficient support or automation created significant enterprise risk and prevented the introduction of efficiency and modernization to their processes. It also put pressure on their expenses, meaning any new solution had to be cost-effective in both licensing and implementation.


The Approach

We delivered a cost-effective solution their team could efficiently adopt while further enhancing the McKillop team access to our community-based group to share solutions and ideas.


The Results

McKillop successfully transitioned to our enterprise software on time and within budget. Since then McKillop’s team has adopted more functionality to improve privacy and security for their members, increased efficiency for their internal teams and increased output for their brokers and agents.

“Working together, Cognition+ and our team completed the software integration ahead of schedule and within budget. Their previous accomplishments made them an ideal partner in creating a superb ‘Digital Customer Experience’ for our staff and policyholders.”

Rob Moorehead, President & CEO of McKillop Mutual

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